Marketecture®noun
the planning, delivery and management of
customer-centric business processes to build
a more effective organisation for your
customers and stakeholders.

 

Mimac Marketecture® was established in 1986 to improve the quality and cost-effectiveness of customer-service delivery.

Since the early 1990s, when telephony systems and contact centres became a key pivot in customer relationship development, Mimac has focused on voice and other synchronous/asynchronous communications; contact centre technologies and operations. With their work over the past 25 years, Mimac is now recognised as a leading telecommunications / contact centre consultancy.

Our consultants understand the pressure on businesses to perform in a climate of ever-increasing competition, erosion of margins, and rapid developments in the data/voice and land/mobile converged spaces.

With decades of experience, the difference is know-how.

 

Marketecture® is a registered trademark of  Mimac Holdings Limited

 

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